Refund Policy

Thank you for shopping at Self Care Xpress!

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund policy.

 

Return Window:

You can return most items within 7 days of your purchase date. Certain exclusions may apply (see below).

Eligible Items for Return:

• Items must be in original, unopened, and unused condition.
• Items must have all tags and labels attached.
• Items must be returned in the original packaging.

Items Not Eligible for Return:

• Discounted or sale items (unless explicitly stated otherwise)
• Downloadable products (e.g., ebooks, software)
• Personalized items
• Items damaged due to misuse or neglect

 

Return Process:

1. To initiate a return, please contact us by email at support@selfcarexpress.shop
2. We will provide you with a return shipping label (depending on the reason for return) and instructions on how to return your item.
3. Once we receive your returned item and verify that it meets the conditions outlined above, we will issue a full refund to your original payment method within [Number] business days.

 

Original Shipping Costs:

• Original shipping costs are non-refundable unless the return is due to our error (e.g., incorrect item shipped).

Return Shipping Costs:

• You will be responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item shipped).

 

Exchanges:

We are happy to exchange your item for a different size or color, subject to availability. Please follow the return process outlined above and specify that you would like an exchange in your return request.

 

Contact Us:

If you have any questions about our return and refund policy, please contact us:

• Email: support@selfcarexpress.shop

 

We appreciate your business!